Cancellation & Refund Policy

This document outlines our policies regarding cancellations, returns, and refunds. You should customize this to reflect your actual policies.

Order Cancellation

Orders can be cancelled within [X] hours of placing the order. After this period, the order may have already been processed and cannot be cancelled. To cancel an order, please contact our customer service team.

Return Policy

We accept returns within [X] days of delivery if the product is in its original condition and packaging. Certain products such as [list any exceptions] are not eligible for return due to hygiene or other reasons.

Return Process

To initiate a return, please contact our customer service with your order number and reason for return. Once approved, you will receive instructions on how to send the item back to us.

Refund Timeline

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [X] business days. The time it takes to appear in your account depends on your payment method and financial institution.

Refund Methods

Refunds are typically processed to the original payment method. Store credit or exchange may be offered as alternatives in certain cases.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within [X] days of delivery with photos of the damage. We will arrange for a replacement or refund at our discretion.

Cancellation of Services

For subscription-based services, cancellation requests must be submitted at least [X] days before the next billing cycle. Refunds for unused portions of service may be provided on a prorated basis, depending on the terms of service.

Changes to Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.